Refund and Returns Policy | The Junglee Store

Our refund and returns policy lasts 3 days. If 3 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Customer Returns

Customer returns are products in the order that have been requested to be exchanged or returned.

If a customer raises a return or exchange request for a defective product, you can share the same with us by dropping in a mail at info@thejungleestore.com. If the defect is verified, The Junglee Store will take 100% responsibility for the same and initiate a refund or replacement, at 0 cost, as the customer prefers.

You can follow the guidelines below to raise a Refund/ Replacement request:

The defect needs to be communicated to Printrove within 10 days upon the date of delivery.
Share images/ videos of the product in full view with the defect clearly visible.
Share image of the UID label (Barcode Sticker) attached to the product.
Share images of the packaging with the shipping label visible.

Please do not send your purchase back to the manufacturer.

Customize Products Return

Customize Products Non-Returnable

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@thejungleestore.com.

Courier Returns

Courier returns are RTO Initiated orders. An order is RTO initiated when it has been undelivered three times due to various reasons.

All RTO initiated orders will be delivered to Printrove, by default, since custom return addresses are not accepted by our logistics partners. Once delivered, the order is Added to Returns in the next 24-48 hours, allowing you to Re-ship it to yourself or another customer.